Privacy isn't our policy.
It's our product.
Your conversations are yours. Your memories belong to you. Your data stays under your control. Always.
Privacy isn't what we have to do. It's what we choose to do.
Core Privacy Principles
Your Audio is Never Stored
Your audio is processed for transcription and the raw recording is deleted afterwards — only the resulting transcription is kept. Once transcription is complete, the audio is gone—permanently.
You Control Everything
Delete any conversation or your entire account — your data is removed from our servers and propagated to our backups. Pause recording any time — while paused, audio is never captured or processed.
Secured Encryption, Throughout
Every step is encrypted: at rest and in-transit with the highest grade of encryption. If someone intercepted your data or stole our servers, all they'd get is meaningless encrypted gibberish.
No Ads. No Tracking. No Selling.
You pay us. We provide service. That's it. We never sell your data to advertisers, train AI models on your conversations without explicit opt-in, or track you across the web.
Privacy in Practice: Control in Your Hands
Private Conversation: Toggle device to "Sleep" mode — Neo 1 stops listening immediately
Accidental Recording: Delete a memory from the app—gone in seconds from servers and backups.
Account Deletion: Delete account from app — all your data is deleted with confirmation.
Our Commitments
Transparency First: Clear notice for any data handling changes requiring your explicit consent. Plain English, no legal jargon.
Breach Honesty: If something goes wrong, we tell you — clearly, without hiding it, and as required by applicable law.
Default Privacy: Every feature defaults to maximum privacy—you choose to share more, we never force it.
You're the Customer: Your data has value to you, not to advertisers. When you're paying for the product, you're not the product.
Last updated 06/11/2025
Frequently Asked Questions (FAQs)
Currently, we do not offer international shipping. However, for customers in USA, we are available on Amazon US
The battery lasts 2-3 days, depending on usage.
Yes, a metal chain is included with Neo 1.
Yes. Neo1 can continue capturing conversations even if your phone does not have internet, as long as it remains connected to your phone via Bluetooth. The captured conversations will be processed into memories once your phone is back online.
Yes, Neo 1 is compatible with both iOS and Android devices. You can download the NeoSapien app from the Google Play or App Store.
No, Neo 1 only uses the audio file to transcribe information. It does not store any audio recordings. You can also delete any of these transcriptions from the app and they will be removed from all our servers.
Your data is encrypted in transit and at rest and securely stored on our cloud, ensuring maximum privacy and protection. Audio files are not stored once processed. Neo 1 is audited by 3rd party security agencies to ensure that all information is 100% secure and private.
No, Neo 1 is not water-resistant. If it comes into contact with water, ensure you dry it immediately.
Current shipping time is 2-3 days. Lock your order now.